Course Terms and Conditions | Kent Adult Education

Experience courses
Starting at just £30, an experience course lets you try a different topic each week. It could be one week watercolour and the next week acrylics, or first week yoga and the second week pilates.

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Taster sessions
Taster sessions are either free or charge a nominal fee (it's amazing what you can get for a pound!). Come along and see what it's all about. Have a go at self-defence, yoga, creative writing or one of hundreds of taster courses held throughout the county.

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KAE Terms and Conditions

Terms and Conditions

These terms apply to all website enrolments for learning with Kent Adult Education (KAE). You (the student) must ensure that you are aware of our terms before proceeding with your enrolment. Once enrolled, you are deemed to have accepted these terms.

Concessions

KAE concessions are applicable to tuition fees only, unless otherwise stated. Not all courses are eligible for concessions. If a course is eligible you will see this in a drop down box online during the enrolment process on the page entitled concessions and discounts. Alternatively you can check in your local centre or over the phone.

If you wish to use a concession that is only applicable to enrolments conducted via our centres, you are advised to call 03000 41 22 22 to arrange the enrolment. You must inform the centre staff of the concession to be claimed, at the time of enrolment. Our staff will be able to advise you of the course fee due prior to payment.

KAE is only able to offer a Student ONE concession per enrolment.  This is the same policy when enrolling online, in our centres or via the telephone. The only exception to this is when using a specific promotion and the exception is indicated, for example, a Club60 discount code that has been earned can be used in conjunction with a concession.

For further information please download our Concessions guide, speak to your local adult education centre or call us on 03000 41 22 22. 

If you wish to claim the Hearing Impaired or Family of Hearing Impaired concession for a Sign Language or Lip Reading course, you must enrol by calling 03000 41 22 22 or go to one of our centres. This concession is not available via the KAE website.

All enrolments are subject to final verification and approval by KAE. Should the concession selected not meet our terms, you will be contacted so that your enrolment may be corrected. You will be asked to pay for any course fees where concessions are not permitted.

Discounts on some Accredited courses are available, if the course code ends with ‘FF’ you may be entitled to a fee reduction. 

Evidence of Concession Eligibility

If you have applied a concession to your enrolment you will need to provide documentary evidence of your entitlement to this fee reduction. You must show this evidence to a member of staff at a local KAE centre, or post a photocopy to a local KAE centre within 14 days of enrolment. You will be invoiced for the full course fee if you fail to provide evidence of entitlement.

If you wish to claim the KCC employee/ KCC retired employee, you must quote your ERN or OAN number (or Payroll No. if KCC school employee) to a KAE centre office staff member, as evidence of entitlement. Alternatively you can call 03000 41 22 22 and quote your ERN or OAN number to one of our Contact Centre staff, or supply your number by emailing onlinekae@kent.gov.uk.

Health Referral Scheme

We offer specific courses at a reduced fee to patients referred by their health care professional. Patients accepted onto the scheme will be entitled to enrol on one course only, of between 4 and 15 weeks, at a substantially discounted rate. For more information ask at your local centre, or speak to your health care professional. 

Club60 members

For Club60 terms and conditions please click here.

Premium Club members

For Premium Club terms and conditions please click here.

English and maths 

Learners cannot be funded to retake qualifications and levels that they have previously achieved, but all learner who meet eligibility criteria  can be fully funded to undertake qualifications at higher levels, this includes GCSEs, Functional Skills and Stepping Stone qualifications (C&G Awards).

Learners who have already achieved an A*-C/9-4 grade at GCSE, will be required to pay the full fee, should they wish to improve their grade.

Standing Orders

Standing Orders are available for website enrolments. Before selecting the Standing Order option, you must ensure that your course meets the following criteria:

  • The total cost of the course must be £70.00 or over.
  • This cost must be the total balance due after any other concession has been applied.
  • Standing Orders will also depend on your Enrolment Date and the Course End Date and therefore if may not always be possible to pay for your Course by this method as we require sufficient time for the Standing Order Mandate to reach your Bank/Building Society and for ALL instalments to be paid and received before the Course End Date.

Deposit Amount

By selecting the Standing Order option you are required to pay 25% of the amount due. Payment arrangements for the balance of the course fees will vary depending on the total cost of the course:

  • Minimum number of payments = 25% deposit plus 3 monthly payments.
  • Maximum number of payments = 25% deposit plus 7 monthly payments.

Price Bandings and Number of Payments

Cost of course Deposit and Number of Payments
£70.00 - £250.00 25% deposit + 3 monthly payments
£251.00 - £400.00 25% deposit + 4 monthly payments
£401.00 - £600.00 25% deposit + 5 monthly payments
£601.00 - £850.00 25% deposit + 6 monthly payments
£851.00 + 25% deposit + 7 monthly payments

Refunds - 14 days cooling off period

We make every effort to keep our prices as low as possible and cannot return payments to students who withdraw from a course. You have 14 days to change your mind from the day you pay in full or make your first payment.

If you want to request a refund during this period this can be done by using the refund request form on our website (download here) over the telephone on 03000 41 22 22 or in person at one of our centres. After this time a refund is not available unless the course is cancelled by KAE.

Enrolment requirements

Some of our courses require our students to satisfy certain criteria before they enrol. You should ensure that you read all the information on the website about your specific course before enrolling. By enrolling via the KAE website, you are confirming you have read these details and meet any enrolment requirements specified on the course outline. For courses requiring a pre-enrolment interview, you will be unable to enrol via the website. Please contact your centre to arrange an interview and enrolment and to discuss using any earned Club60 discounts.

Additional Support

There may be help available if you can’t meet the cost of your course. If you are having problems, 
please mention this to a member of our Customer Relations Team as they may be able to offer 
payment by instalments, or other support with your costs. 

You can seek help with the costs of your course fee, examination fee, travel, books,  equipment and childcare. The level of help and availability will depend on the type of course you choose, your personal circumstances and family income. Funding is limited, it can only be allocated while it lasts and cannot be guaranteed, as funding rules can change during the year. You will need to meet a member of staff who will advise and assist you in completing the application forms. You will need to apply for financial assistance before you enrol and provide evidence of your circumstances.

Learner Support Funds (LSF)

You cannot apply for LSF via the website. You are asked not to enrol for a course via the website as these enrolments will be arranged by our centre staff once an application for financial assistance has been approved. If you wish to apply for financial assistance, please contact the centre offering the course. A member of our staff will discuss options available to you.

Employer or sponsor paying for an enrolment

The website is intended for an individual student to register and pay for a course at the time of enrolment. If you wish your employer or a sponsor to pay for course fees you must enrol via the centre offering the course.

Minimum age of students

Please note that you must be aged 19 or over by the 31 August in the academic year in which your course begins. (Academic years run from 1 August to 31 July)

Course fees and Eligibility

In order to enrol on one of our courses, you must have been a citizen of the United Kingdom or a country within the European Economic Area for at least three years or have Right of Abode. If you do not meet the residency requirements, it may still be possible for you to join a course; however, you will need to speak to a member of our staff about your individual circumstances as this may have an impact on the fee you pay.

Current prices are published in our brochure and on the website. These prices are subject to change. The total price quoted is the amount payable in order to secure a course place. The total price includes tuition costs, examination fees, where applicable and in some cases, additional costs which relate to the particular course. 

Other optional materials, which may be associated with the course, are available for purchase as identified in the course outline.

Unless details are provided in the course outline, you are advised not to buy equipment, books or materials until after the first session.

You are advised that when enrolling for a course via the website you must make payment for the course within 24 hours of enrolment either during the website enrolment process, or by calling 03000 41 22 22. Alternatively you may pay directly at your nearest centre. After this time if payment has not been received by KAE, your place on the course will be cancelled.

Additional Costs

These are related to specific costs for materials within the particular course. Other course materials required may be listed in the course information. You may be able to purchase materials from your tutor once the course has started. Please do not buy things in advance unless advised in the course information. Many one-day courses include all materials.

Errors

Kent Adult Education cannot be held liable for pricing errors displayed on our website, third party websites and in publications. Kent Adult Education reserves the right to make changes to published details including dates, times, locations and prices. Fees, terms and conditions for Accredited courses are subject to change in relation to the most recent funding criteria which may change during the year.

Course cancellations by Kent adult Education

Courses usually run as advertised, but KAE reserves the right to alter or cancel courses. You will be contacted and offered an alternative course if the original course you enrolled on is cancelled or closed by KAE. If no suitable alternative is available you can request a refund.

Our fees are based on financial viability; therefore if we do not reach an appropriate fee level, we may consider other measures including offering students the option to pay extra or modify the format to allow the course to run.

Cancellation and transfer requests from students

We make every effort to keep our prices as low as possible and therefore regret that we cannot return payments to students who decide to withdraw from a course.

Transfer between courses is sometimes possible. However, unless this is on the advice of Kent Adult Education, a £10 administration charge may be levied.

Student details

If you have enrolled with us before you will have a KAE Student Number (and username and password). If known, please quote your Student Number when contacting us. If you have forgotten your password, please use the ‘Forgotten Password’ link to request your password reminder. This will be emailed to your registered email address. Your website username will be your registered email address.

Start date of your course

Please check the start date of your course on the website or as supplied in your enrolment confirmation. If you require any further information or assistance before your course starts, please contact KAE:

By telephoning: 03000 41 22 22
By emailing: onlinekae@kent.gov.uk
or by calling in to your local centre office.

Equality and diversity

In KAE we are committed to fairness and equality of access, opportunity and outcome for all students. We expect everyone who learns and works with us to treat each other with dignity and respect, regardless of individual differences in age, gender, gender identity, race, background, disability, sexual orientation, religion or belief. We aim to provide students with the best possible support. We explain more about the range of our services in our Disability Statement, available on our website and in our centres.

Student Charter

We want everyone to enjoy learning with us in a place that is safe and welcoming and we explain more in our Student Charter. We expect our staff and students to treat each other with respect and dignity, regardless of individual differences in age, gender, race, background, disability, sexual orientation, religion or belief. We aim to provide appropriate support for every student. 

Please ask to speak to a member of staff confidentially to discuss options for any support you may require. Also our leaflet ‘Information for Disabled Students’ is available in our centres and on our website.

We are committed to fairness and equality of access, opportunity and achievement for all learners.

Accredited Courses

Students enrolled on an Accredited course will be expected to: 

  • Attend on a regular basis and be ready to start on time 
  • Undertake coursework outside the classroom 
  • Sit the examination and ongoing assessments 
  • Complete the course

Some of our courses have age restrictions — generally students need to be 19 and over.

Disclosure of a disability

We want you to enjoy learning with us. If there is anything you wish to tell us, e.g. relating to a disability or medical condition, that may affect your learning or using any of our facilities, please speak to a member of staff.

Kent Adult Education venues

Details of our venues are available here.

Some centres have refreshment facilities. All KAE centres are designated as non-smoking sites. Please note that whilst attending any KAE course all students are responsible for the safe keeping of their personal property and coursework. All students should pay due attention to the health and safety of themselves and others whilst on our premises. Special care should be taken when using equipment and tools.

Call charges

Please see below the information on call charges* for telephone numbers used on this website:

03000 numbers - Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

*Please check with your service provider for exact costs. 

Student disciplinary procedures

This is available on request, from your local centre.

Data protection

All personal information (including Credit and Debit card details) entered on the KAE website is processed through a secure server link and is encoded for Student security.

Learning Agreement and Privacy Notice

All students are required to complete a Learning Agreement (Individualised Learner Record) form at the first session of each KAE course they attend. The information provided on this form will help KAE to develop and improve services and enable us to secure government funding. This funding enables KAE to keep course fees as low as possible. 

The personal information you provide is passed to the Chief Executive of Skills Funding (“the Skills Funding Agency”) and the Department for Business, Innovation and Skills (BIS). Where necessary it is also shared with the Department for Education, including the Education Funding Agency.

The information is used for the exercise of functions of these government departments and to meet statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009, and to create and maintain a unique learner number (ULN) and a Personal Learning Record (PLR). The information you provide may be shared with other organisations for education, training, employment and well-being related purposes, including for research.

You may be contacted after you have completed your programme of learning to establish whether you have entered employment or gone onto further training.

You can opt out of contact for other purposes by indicating this on your Learning Agreement.

Further information about use of and access to your personal data, and details of organisations with whom we regularly share data are available at: 

https://www.gov.uk/government/publications/sfa-privacy-notice