Premium Club FAQs | Kent Adult Education

Premium Club FAQs

Can I be a member of Premium Club and Club60?

Unfortunately not. Premium Club membership is available to anyone between the ages of 19-59 whereas Club60 is designed for our learners who are 60+.

Put simply, how does the scheme work?

Providing they are signed-up to Premium Club, when learners enrol on a course they gain a number of points depending on total basket value. Accrued points can then be converted into discount vouchers by learners (click here), which they can then redeem against courses in the future.

Am I automatically a member or do I need to sign-up first?

Originally when we launched the scheme back in October 2016 we auto-enrolled a small number of active learners to help test the scheme, however the majority of people will need to opt-in via the marketing permissions page.

How are points calculated?

Points are based on spend levels where £1 spent equals 5 points. The total value of your transaction is rounded down to the nearest pound so £1.50 would equal £1, and therefore 5 points.

Future course purchases will also accrue reward/discounts based on the net value of your shopping basket using the same pound to points ratio as above.

Any reward/discount earned is based on the payment received – the net value of the shopping basket after all concession and discounts.

Points can only be accrued from the point you have become a Premium Club member and not as a result of old transactions.

How can I check how much points I have?

You can check how many Premium Club points you have accrued by logging in and clicking "My Account" --> "Premium Club" or by following this link.

I have previously enrolled on a course before I was a Premium Club member - am I now entitled to points?

Unfortunately not - points can only be accrued from the point you have become a Premium Club member and not retroactively.

How can I convert my points into a discount voucher?

When you have enough points for either a 5%, 10% or 15% discount simply log into the website, visit the Premium Club hub via the my account link in the top right hand corner.

Click the green "Convert" button and your points will be turned into a discount code. Make a note of your discount code, and when you are ready to enrol on a course don't forget to apply it upon checkout

How long does a Premium Club gift voucher last for?

Reward/discount codes generated using Premium Club points will be time limited to one year (365) for redemption. This means that you should only convert points into discount vouchers if intend to use them within one year.

Can I convert my discount vouchers back into Premium Club Points?

Unfortunately there is no functionality which can currently do this, so please only convert your points if you are 100% sure you will use your discount voucher.

Why didn't I receive any points for my recent transaction

Accredited courses, Partnership courses and Pay As You Go courses are not included in the Premium Club promotion. Reward points/discount codes cannot be used to purchase these courses and will not be given after enrolling on these courses.

Can I join as an Overseas/Non-funded Student?

Whilst Overseas/non-funded students can technically join Premium Club, they will be unable to accrue points due to Government funding rules.

If I claim a refund will I still get any points?

You may choose to pay by standing order, if so discounts will be achieved based on the net value of the shopping basket. However, we reserve the right, should you default on the payment terms, to re-apply the discount in order to reclaim any monies owed.

If you withdraw part way through a course and receive a partial refund your reward points will be reduced to reflect the money paid.

Where can I read more information?

You can read the full terms and conditions by following this link or return to the Premium Club page by clicking here.