Contact Us

Call us on 03000 41 22 22*

Our centre staff are available between 9am and 5pm, Monday to Friday.

Write to us at:

Community Learning & Skills

Unit A-B London Road Trading Estate

London Road

Sittingbourne

ME10 1SX

We are proud of our services and we would welcome feedback from you. If you would like to compliment or comment on our service, or a particular part of our service, we would welcome and record this.

Any comments will contribute towards ensuring our customers receive an excellent service at all times.

To provide us with any feedback, please speak to one of the following in the first instance:

• Your tutor
• Your tutor's line manager

However, if we are unable to resolve your concerns with regards to any aspect of our service and you are still dissatisfied please contact us using the email form below.

You will receive an acknowledgement to your message within 3 working days of receipt. We will aim to provide you with a full reply within 20 working days. If your complaint raises complex issues that cannot be answered within 20 working days, we will still write to you to let you know of our progress. We will continue to keep you informed of this at three-weekly intervals until we are able to respond fully to your complaint. A copy of our complaints procedure is available on request.

Alternatively you also have the right to complain to the Education and Skills Funding Agency (ESFA) by following the procedure on Education and Skills Funding Agency Complaints Procedure under the headline "Colleges, training providers and employers", or through the Greater London Authority (GLA) at: Skillscomplaints@london.gov.uk if you live in a Greater London Authority area.