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Courses Learning With Us About Us
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  2. Helping you to make the right choice
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Helping you to make the right choice

We want you to get the most out of studying with us. We will provide opportunities for you to find out how you are doing during your course in numerous ways and your tutor will provide you with feedback on your progress.

Tutors can address any worries or concerns you may have surrounding your course or your progress. They can also tell you about follow-on courses and suggest new related topics you may wish to try.

Our Customer Relations Team are here to support you through the enrolment and payment process and will be happy to discuss any questions you have about the building, access and equipment.

For some of our courses, we may be able to provide financial support if you cannot afford the fee. Support is subject to certain criteria and does not apply to all courses. The amount of support available varies but could be as much as a 100% reduction in course fees. (This will depend on the course you choose and your circumstances). If you are concerned about the cost of your chosen course, please mention this to a member of our Customer Relations Team prior to enrolling. They can then offer you the best advice and options.

We try very hard to ensure our course information is up to date however printed materials can quickly date. Our website is refreshed daily and always carries the most up to date course information.

If you have any queries or need further support throughout your learning journey with us please speak to our Customer Relations Team or your tutor. Alternatively you can contact us here.

Making An Enquiry (1)

How do I enquire about your courses?

You can access information in a way to suit you. You can find information about our courses and services on our website, by visiting us in our centres across Kent or by calling us on 03000 41 22 22.

Browse our courses
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Can you give me any information and advice?

If you have a question, our Customer Relations and Curriculum teams are here to help.

Additionally, course outlines provide information such as: what to expect on your course, the cost, start date and location. Course outlines are available on our website and in our centres. Our teams can provide impartial information and advice to help you make the right decision about what to do next.

Careers Education, Information, Advice and Guidance
How Do I Enrol (1)

How do I enrol?

You may be required to complete an initial assessment or interview prior to joining your course.

We will discuss with you reasons for undertaking a course and what you want to achieve. You can enrol on a course online, in person in our centres or by calling us on 03000 41 22 22.

You may be eligible for our concessions which could help you cover the cost of your course with us. Find out more about our concessions here.

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How Will I Be Supported (1)

How will I be supported?

You will be asked to complete a learner induction.

You and your tutor will discuss individual goals in the Individual Learning Plan (ILP). Throughout the course we will provide feedback on your progress, review/discuss your targets and talk about your next steps. As part of your course, you may be required to complete an assessment and you will have access to tutor and online learning resources.

We can also provide additional support and welfare, where required; for example, resources and equipment, accessibility support, mentoring support.

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Completing your course and exam

You may be required to complete an external exam as part of your course. If this is a requirement, it will be discussed with you prior to you enrolling on your course.

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What's next?

  • Further learning with Kent Adult Education
  • Further learning with another provider
  • Higher education
  • Employment
  • Volunteering

Learner voice

Your opinion matters to us to ensure the continuous improvement of the services we offer. We may ask for you to participate in learner surveys and forums and/or to complete an end of course evaluation.

We hope you enjoy learning with us.

If you do have a comment, feedback or complaint, you can either contact us here or speak to your tutor or a member of our Customer Relations team in centre or on 03000 41 22 22.

Careers Education, Information, Advice and Guidance

We offer impartial information, advice and guidance to support you with education or your career.

Find out more