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Terms & Conditions

These terms apply to all website enrolments for learning with Kent Adult Education (KAE). You (the learner) must ensure you are aware of our terms before proceeding with your enrolment. Once enrolled, you are deemed to have accepted these terms.

Centre based course cancellations and transfers

  • If a suitable online course cannot be found as an alternative to a centre based course that has been cancelled, then you will receive a KAE gift voucher covering the original price that you paid for your course plus an additional 10% of that value. For courses that have already started, the refund value will be calculated on a pro-rata basis
  • KAE gift vouchers are valid for 14 months from the date of issue
  • KAE gift vouchers have no cash value and can only be used to purchase KAE courses
  • If, at a later date, you choose not to enrol on another course, then you can claim a refund (or part refund, see above) of the price you paid for your original course
  • Any claims for a refund would not apply to the additional 10% of value given on a KAE gift voucher
  • If you decide not to enrol on another course, then you will be able to request that any loyalty scheme points used on your original enrolment be re-credited to your account. We will not be able to re-credit loyalty scheme points on courses that have already started

Concessions

KAE concessions are applicable to tuition fees only, unless otherwise stated. Not all courses are eligible for concessions. If a course is eligible you will see this in a drop-down box online during the enrolment process on the page entitled concessions and discounts. Alternatively, you can check in your local centre or over the phone.

If you wish to use a concession that is only applicable to enrolments conducted via our centres, you are advised to call 03000 41 22 22* to arrange the enrolment. You must inform the centre staff of the concession to be claimed at the time of enrolment. Our staff will be able to advise you of the course fee due prior to payment.

KAE is only able to offer a student one concession per enrolment. This is the same policy when enrolling online, in our centres or via the telephone. Concessions cannot be used in conjunction with discounts.
For further information please download our concessions guide, speak to your local adult education centre or call us on 03000 41 22 22*.

If you wish to claim the Hearing Impaired or Family of Hearing Impaired concession for a Sign Language or Lip Reading course, you must enrol by calling 03000 41 22 22* or go to one of our centres. This concession is not available via the KAE website.

All enrolments are subject to final verification and approval by KAE. Should the concession selected not meet our terms, you will be contacted so that your enrolment may be corrected. You will be asked to pay for any course fees where concessions are not permitted.

Evidence of Concession Eligibility

For courses that end in PF and LC, please ensure you hold documentary evidence to support your eligibility for the concession you have selected at enrolment. This evidence must be valid as at the course start date and in your name.

Following your enrolment, you may be contacted by CLS and asked to provide detail of the documentary evidence you hold. If you are unable to provide details of your documentary evidence, CLS reserve the right to invoice you for the full course fee.

If you are unsure whether you are eligible for a particular concession, please contact your local centre or email onlinekae@kent.gov.uk

For courses that end in FF or AF, you will be required to complete and sign a declaration form to confirm your entitlement to the concession. If you do not complete and sign the required declaration, CLS reserve the right to invoice you for the full course fee.

Positive Steps

We have launched 'Positive Steps', a dedicated social prescribing package. This scheme has been specifically designed to address some of the barriers to learning that people may face, therefore helping to make the first step into learning more achievable. The scheme includes a distinct set of pathways, onto which we will accept referrals via a link worker, community connector or any health professional. For more information click here.

Club60 members

For Club60 Terms & Conditions please click here

Premium Club members

For Premium Club Terms & Conditions please click here

English and Maths

Learners cannot be funded to retake qualifications and levels that they have previously achieved, but all learners who meet eligibility criteria can be fully funded to undertake qualifications at higher levels, this includes GCSEs, Functional Skills and Stepping Stone qualifications (C&G Awards).

Learners who have already achieved an A*-C/9-4 grade at GCSE, will be required to pay the full fee, should they wish to improve their grade.

Standing Orders

Standing orders are available for website enrolments. Before selecting the standing order option, you must ensure that your course meets the following criteria:

  • The total cost of the course must be £70 or over
  • This cost must be the total balance due after any other concession has been applied
  • Standing orders will also depend on your enrolment date and the course end date and therefore it may not always be possible to pay for your course by this method as we require sufficient time for the standing order mandate to reach your bank/building society and for all instalments to be paid and received before the course end date.

Deposit Amount

By selecting the Standing Order option you are required to pay 25% of the amount due. Payment arrangements for the balance of the course fees will vary depending on the total cost of the course:

  • Minimum number of payments = 25% deposit plus 3 monthly payments
  • Maximum number of payments – 25% deposit plus 9 monthly payments

Price bandings and number of payments:

Cost of course

Deposit and Number of Payments

£70 - £250

25% deposit + 3 monthly payments

£251 - £400

25% deposit + 4 monthly payments

£401 - £600

25% deposit + 5 monthly payments

£601 - £850

25% deposit + 6 monthly payments

£851 - £1,000

25% deposit + 7 monthly payments

£1,001 - £2,000

25% deposit + 8 monthly payments

£2,001+

25% deposit + 9 monthly payments

Refunds – 14 day cooling off period

We make every effort to keep our prices as low as possible and cannot return payments to learners who withdraw from a course. You have 14 days to change your mind from the day you pay in full or make your first payment.

If you want to request a refund during this period this can be done by using the refund request form, calling 03000 41 22 22* or visiting one of our centres. After this time a refund is not available unless the course is cancelled by KAE.

Download a refund request form.

Kent Adult Education reserves the right to change published tutor details. All other amendments (dates/times/locations/prices) will be done with prior notice.

Enrolment requirements

Some of our courses require our learners to satisfy certain criteria before they enrol. You should ensure you read all the information on the website about your specific course before enrolling. By enrolling via the KAE website, you are confirming you have read these details and meet any enrolment requirements specified on the course outline. For courses requiring a pre-enrolment interview, you will be unable to enrol via the website. Please contact your centre to arrange an interview and enrolment and to discuss using any earned Club60 discounts.

Additional Support

There may be help available if you can’t meet the cost of your course or are experiencing difficulties in accessing the online provision. Please speak to a member of our Customer Relations Team as they will be able to advise on the support available.

You can seek help with the costs of your course fee, examination fee, travel, books, equipment (including IT equipment) and childcare. The level of help and availability will depend on the type of course you choose, your personal circumstances and income. You will need to meet a member of staff who will advise and assist you in completing the application forms. You will need to apply for financial assistance before you enrol and provide evidence of your circumstances.

Employer or sponsor paying for an enrolment

The website is intended for an individual learner to register and pay for a course at the time of enrolment. If you wish your employer or a sponsor to pay for course fees you must enrol via the centre offering the course.

Minimum age of learners

Please note that you must be aged 19 or over by the 31st August in the academic year in which your course begins. (Academic years run from 1st August to 31st July)

Course fees and Eligibility

To enrol on one of our courses you must be a UK or Irish national, or an EEA national with pre-settled or settled status under the EU settlement scheme. You must also have been living in the UK or an EEA country continuously for at least 3 years before the start date of your course.

If you do not meet these residency requirements, it may still be possible for you to join a course, however, you will need to speak to a member of staff about your individual circumstances as this may have an impact on the fee you pay.

Current prices are published in our brochure and on the website. These prices are subject to change. The total price quoted is the amount payable in order to secure a course place. The total price includes tuition costs, examination fees, where applicable and in some cases, additional costs which relate to the particular course.

Other optional materials, which may be associated with the course, are available for purchase as identified in the course outline.

Unless details are provided in the course outline, you are advised not to buy equipment, books or materials until after the first session.

You are advised that when enrolling for a course via the website you must make payment for the course within 24 hours of enrolment either during the website enrolment process, or by calling 03000 41 22 22*. Alternatively, you may pay directly at your nearest centre. After this time if payment has not been received by KAE, your place on the course will be cancelled.

Additional Costs

These are related to specific costs for materials within the particular course. Other course materials required may be listed in the course information. You may be able to purchase materials from your tutor once the course has started. Please do not buy things in advance unless advised in the course information. Many one-day courses include all materials.

Errors

Kent Adult Education cannot be held liable for pricing errors displayed on our website, third party websites and in publications. Kent Adult Education reserves the right to make changes to published details. See Refunds section for more details.

Fees, terms and conditions for Accredited courses are subject to change in relation to the most recent funding criteria which may change during the year.

Course cancellations and closures by Kent Adult Education

Courses usually run as advertised, but KAE reserves the right to alter or cancel courses. You will be contacted and offered an alternative course if the original course you enrolled on is cancelled or closed by KAE. If no suitable alternative is available, you can request a partial refund in the case of a course closed partway through or full refund if the course has not started.

Our fees are based on financial viability, therefore if we do not reach an appropriate fee level, we may consider other measures including offering students the option to pay extra or modify the format to allow the course to run.

Cancellation and transfer requests from learners

We make every effort to keep our prices as low as possible and therefore regret that we cannot return payments to learners who decide to withdraw from a course.

Transfer between courses is sometimes possible. However, unless this is on the advice of Kent Adult Education, a £10 administration charge may be levied.

Learner Details

If you have enrolled with us before you will have a KAE Learner Number, Username and Password. If known, please quote your Learner Number when contacting us. If you have forgotten your password, please use the ‘Forgotten Password’ link to request your password reminder. This will be emailed to your registered email address. Your website username will be your registered email address.

Start Date

Please check the start date of your course on the website or as supplied in your enrolment confirmation. If you require any further information or assistance before your course starts, please contact KAE:

By telephoning 03000 41 22 22*

Or by visiting your local centre.

Equality and Diversity

At KAE we are committed to fairness and equality of access, opportunity and outcome for all learners. We expect everyone who learns and works with us to treat each other with dignity and respect, regardless of individual differences in age, gender, gender identity, race, background, disability, sexual orientation, religion or belief. We aim to provide learners with the best possible support. We explain more about the range of our services in our Disability Statement, available on our website and in our centres.

Learner Charter

We want everyone to enjoy learning with us in a place that is safe and welcoming.

We expect our staff and learners to treat each other with respect and dignity, regardless of individual differences in age, gender, race, background, disability, sexual orientation, religion or belief. We aim to provide appropriate support for every learner.

Please ask to speak to a member of staff confidentially to discuss options for any support you may require.

We are committed to fairness and equality of access, opportunity and achievement for all learners.

Learner Charter

We are committed to ensuring that everyone feels welcome, valued and respected be that in centre, in outreach venues or online. We are a diverse community and celebrate this. We aim to promote British Values, Prevent, Equality and Diversity and Safeguarding in all we do. Inappropriate behaviour will be challenged including any displayed whilst learning online.

We want to ensure that everyone feels welcome, valued and respected in our centres and on our courses, in line with our commitment to the community to promote British Values, Prevent, Equality and Diversity and Safeguarding in all we do; inappropriate behaviour will be challenged. We aim to celebrate diversity.

Learner Entitlements

As a learner with CLS you will be entitled to:

  • Mutual respect at all times
  • The right to be and feel safe at all times
  • The right to be treated fairly and learn in a place that is free from discrimination, harassment or bullying
  • Fair and prompt action by our staff to deal with any discriminatory incident
  • Fair and prompt action by our staff to deal with any incident that contravenes the Prevent duty/regulations that covers all forms of extremism**
  • Clear and accessible communication with us
  • Help and support with any special learning requirements you may have
  • A response to your particular requirements if you tell us about a disability
  • To enable you to choose the correct programme of learning - Full and accurate information about our courses, including any entry requirements, the content and level of the course and what you can expect to learn
  • Clear information on how much you will have to pay, any additional costs you cal expect and what financial help you may be entitled to
  • Complaints to be handled quickly and sympathetically
  • A safe and pleasant learning environment with good facilities and appropriate resources for your course of study
  • Experienced and well-trained tutors, teaching to CLS quality standards in line with Ofsted requirements
  • An individual learning plan that will enable you to chart your progress and achievements
  • Prompt and constructive assessment on your progress throughout your course
  • Impartial information and advice on your next steps in learning
  • Notification of any changes to your class or programme to be given as quickly as possible
  • Confidentiality of your personal records in accordance with the Data Protection Act 2018 which includes the General Data Protection Regulations
  • You have the right to request what information we have about you and what your information is used for
  • The opportunity to give feedback on your course or training
  • The opportunity to be involved in the development of our services

Learner Responsibilities

As a learner with CLS you will be expected to:

  • Behave in a way that recognises and respects British Values, namely Democracy, rule of law, individual liberty and mutual respect and tolerance for different faiths and beliefs
  • Behave in a way that respects the needs of all others to teach, learn and work
  • Not making inappropriate and/or unacceptable comments regarding members of staff
  • Not demanding inappropriate and/or unacceptable amounts of staff time
  • Avoid any language or behaviour that others may find unkind, discriminatory or offensive
  • Behave in a way that does not put yourself or other in danger and follow our Health and Safety, Equality and Diversity, Safeguarding, British Values and Prevent regulations
  • It is not appropriate to be in a classroom, studio, workshop or online under the influence of alcohol, drugs or medication that could impair your ability to use tools and operate machinery
  • Report any matters that may contravene the Prevent duty/regulations to an appropriate member of staff**
  • Tell us if you have a disability that may affect your learning or using any of our services
  • Attend classes or training regularly and notify us if you are unable to attend*
  • Be on time, as lateness can disrupt the learning of others*
  • Study to the best of your ability, participate as requested in learning activities and hand in set work on time*
  • Pay all course fees, examination fees and other advertised charges on time
  • Respect the property of KCC, staff and other learners
  • Help us keep our buildings and equipment clean, tidy and safe and use our resources efficiently
  • Complete all forms and other paperwork required by CLS and government funding agencies, including participation in course feedback and review. This will be completed electronically for online courses
  • Inform us of your views of our services including any suggestions for improvements
  • All phones must be set to off or silent during classes
  • During online lessons, please set microphones to mute and turn videos off when asked to do so

*We shall always make reasonable adjustments to these requirements if regular attendance and/or handing work in on time is difficult due to a disability or in other circumstances.

**Extremism in relation to Prevent - Vocal or active opposition to fundamental British Values

What do you think?

What you think is important to us.

If you have a comment or complaint, please contact us or call us on 03000 41 22 22*. We promise to deal with any complaints quickly.

We will listen to you and try to make things better.

Accredited Courses

Learners enrolled on an Accredited course will be expected to:

  • Attend on a regular basis and be ready to start on time
  • Undertake course work outside the classroom
  • Sit the examination and ongoing assessments
  • Complete the course

Some of our courses have age restrictions – generally students need to be 19 and over.

Disclosure of a disability

We want you to enjoy learning with us. If there is anything you wish to tell us, e.g. relating to a disability or medical condition, that may affect your learning or using any of our facilities, please speak to a member of staff.

Kent Adult Education venues

Some of our centres have refreshment facilities. All KAE centres are designated as non-smoking sites. Please note that whilst attending any KAE course all learners are responsible for the safe keeping of their personal property and coursework. All learners should pay due attention to the health and safety of themselves and others whilst on our premises. Special care should be taken when using equipment and tools.

Call charges

Please see below the information on call charges* for telephone numbers used on this website:

03000 numbers – Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

*Please check with your service provider for exact costs.

Learner disciplinary procedures

This is available on request, from your local centre.

Data protection

All personal information (including credit and debit card details) entered on the KAE website is processed through a secure server link and are encoded for learner security.

Learning Agreements and ESFA Privacy notice

Learning Agreements

The Education and Skills Funding Agency (ESFA) require us to collect certain information about our learners which you will be required to provide at enrolment. This information will enable us to secure funding from the ESFA to keep course fees as low as possible. If your postcode identifies you as a London resident, your Kent Adult Education and Skills courses will be funded by the Greater London Authority (GLA).

The ESFA and GLA requires us to obtain a signed Learning Agreement from you for each course you attend. It is therefore a condition of your enrolment with CLS to sign a Learning Agreement for each of your courses.

When you enrol via our website you use your online account. This is your CLS Learner portal account. During enrolment you are asked to enter the information required by our funders and are electronically signing the learning agreement for your chosen courses. The information you have entered at enrolment along with details of your learning agreements will be available for you to view securely via your online CLS Learner portal account.

When you enrol via the telephone or in person at one of our local centres, the enroller enters the information required by our funders into our funding system on your behalf.

From 2022/2023 all learners with an email address who do not already hold an online account with us will be given a CLS Learner Portal account.

Learners who enrol onto their course via the telephone or in person will be required to use their CLS Learner Portal account to electronically sign their Learning Agreements.

Those learners who hold an email address will be required to complete and sign a paper Learning Agreement form for each course they attend.

How we use your personal information

Our courses are funded by the Education and Skills Funding Agency (ESFA) which is an executive agency of the Department for Education (DfE).

For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA and Community Learning and Skills (CLS)/Kent Adult Education acts as a data processor for this data.

For more information about how the ESFA processes your data please refer to the Education and Skills Funding Agency (ESFA) privacy notice.

https://www.gov.uk/government/publications/esfa-privacy-notice/esfa-privacy-notice