Club60 FAQs | Kent Adult Education

Club60 Frequently Asked Questions

Can I be a member of Premium Club and Club60?

Unfortunately not. Club60 membership is available to anyone aged 60+ whereas Premium Club is designed for our learners who are aged 19-59.

I'm already a member of Club60, do I need to do anything?

Not at all, you have been automatically transferred to our new and improved Club60 loyalty scheme. Any existing vouchers you have, will continue to be valid until their expiry date, and you will start to collect points in the new loyalty scheme from your next course booking.

Put simply, how does the scheme work?

Providing they are signed-up to Club60, when learners enrol on a course they gain a number of points depending on total basket value. Accrued points can then be converted into discount vouchers by learners (click here), which they can then redeem against courses in the future.

Am I automatically a member or do I need to sign-up first?

No, you will need to opt-in via the marketing permissions page.

How are points calculated?

Points are based on spend levels where £1 spent equals 5 points. The total value of your transaction is rounded down to the nearest pound so £1.50 would equal £1, and therefore 5 points.

Future course purchases will also accrue reward/discounts based on the net value of your shopping basket using the same pound to points ratio as above.

Any reward/discount earned is based on the payment received – the net value of the shopping basket after all concession and discounts.

Points can only be accrued from the point you have become a Club60 member and not as a result of old transactions.

How can I check how many points I have?

You can check how many Club60 points you have accrued by logging in and clicking "My Account" --> "Club60" or by following this link.

I have previously enrolled on a course before I was a Club60 member - am I now entitled to points?

Unfortunately not - points can only be accrued from the point you have become a Club60 member and not retrospectively.

How can I convert my points into a discount voucher?

When you have enough points for either a 5%, 10% or 15% discount simply log into the website, visit the Club60 hub via the my account link in the top right hand corner.

Click the green "Convert" button and your points will be turned into a discount code. Make a note of your discount code, and when you are ready to enrol on a course don't forget to apply it upon checkout

How long does a Club60 gift voucher last for?

Reward/discount codes generated using Club60 points will be time limited to one year (365 days) for redemption. This means that you should only convert points into discount vouchers if intend to use them within one year.

Can I convert my discount vouchers back into Club60 Points?

Unfortunately there is no functionality which can currently do this, so please only convert your points if you are 100% sure you will use your discount voucher.

Why didn't I receive any points for my recent transaction?

Accredited courses, Partnership courses and Pay As You Go courses are not included in the Club60 promotion. Reward points/discount codes cannot be used to purchase these courses and will not be given after enrolling on these courses.

Can I join as an Overseas/Non-funded Student?

Whilst Overseas/non-funded students can technically join Club60, they will be unable to accrue points due to Government funding rules.

If I claim a refund will I still get any points?

You may choose to pay by standing order, if so discounts will be achieved based on the net value of the shopping basket. However, we reserve the right, should you default on the payment terms, to re-apply the discount in order to reclaim any monies owed.

If you withdraw part way through a course and receive a partial refund your reward points will be reduced to reflect the money paid.

Where can I read more information?

You can read the full terms and conditions by following this link or return to the Club60 page by clicking here.